Terms & Conditions
1. Acceptance of Terms
By engaging with Crealiti Studios ("we", "our", "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy (available at www.crealitistudios.com.au/privacy_policy. These Terms apply to all clients who engage our services. If you do not agree to these Terms, you must refrain from using our services.
Last updated: 10 March 2025
2. Scope of Services
Crealiti Studios provides professional marketing and advertising services, including but not limited to:
Paid advertising (Meta Ads, LinkedIn Ads, SEMrush, Google Ads, etc.)
Logo design and branding
Graphic and web design
Social media management
Marketing strategy consulting
Content creation and digital campaign management
Other customised marketing services as per the client’s requirements
The final scope of services will be outlined in a written agreement, proposal, or invoice before the commencement of work.
3. Quotes & Engagement of Services
3.1 Quotes & Validity
All quotes provided are valid for 15 days from the date of issue.
Prices are subject to change without notice unless a formal agreement has been executed.
3.2 Service Commencement
A 50% upfront deposit is required before any work commences.
The project is considered complete upon written client approval or handover of deliverables, whichever occurs first.
Any changes beyond the agreed scope will require a revised quote and additional payment.
Any work required outside of the agreed timeline is subject to additional charges and scheduling availability.
4. Payments & Billing
4.1 Payment Terms
All invoices must be paid via bank transfer within 15 days of issuance.
Payments must be made in Australian Dollars (AUD).
The client is responsible for any bank transfer fees incurred.
4.2 Late Payments
If payment is 7 days overdue, services will be suspended until payment is received.
If payment is 14 days overdue, a 15% late fee will be applied to the outstanding amount.
4.3 Refunds
All deposits and payments made to Crealiti Studios are non-refundable.
Refunds will not be issued for any reason once work has commenced, except under exceptional circumstances determined solely by Crealiti Studios.
If a refund is granted at our discretion, it will only cover a portion of the remaining balance after deducting all work completed, administrative costs, and any third-party expenses incurred.
Crealiti Studios is not responsible for changes in the client’s business circumstances or marketing decisions that may affect their need for the project.
5. Cancellations & Termination
5.1 Client Cancellations
If the client cancels a project after payment has been made, no refunds will be issued.
If cancellation occurs before work has begun and within 48 hours of payment, a partial refund may be considered, deducting administrative costs or time spent on project planning.
If a project is cancelled after work has commenced, the client is still liable to pay for all work completed up to the cancellation date, even if deliverables are not handed over.
5.2 Termination by Crealiti Studios
Crealiti Studios reserves the right to terminate services immediately if:
The client fails to make payment within the agreed timeframe.
The client engages in unreasonable demands, abusive behaviour, harassment, or misconduct towards Crealiti Studios or its staff.
The client continuously requests work beyond the agreed scope without payment approval (scope creep).
The client provides incomplete or misleading information that affects the delivery of the project.
5. The project is found to involve unethical, illegal, or misleading activities.
6. Any other unforeseen business, operational, or legal reasons require Crealiti Studios to discontinue the engagement.
In the event of termination:
All work completed up to the termination date remains payable by the client.
Any outstanding invoices must be paid in full within 7 days of termination.
Crealiti Studios retains ownership of all deliverables until full payment is received.
Crealiti Studios is not responsible for any financial losses the client may incur due to project termination.
6. Intellectual Property (IP) & Usage Rights
6.1 Ownership
Final deliverables become the client’s property only after full payment is received.
Crealiti Studios retains the right to showcase completed work in its portfolio, website, or marketing materials, without requiring client permission.
Source files (e.g., Adobe, Framer templates) are not provided unless explicitly agreed upon in the scope of work.
6.2 Restrictions
Clients may not alter, modify, or resell any Crealiti Studios work without prior written approval.
Crealiti Studios retains moral rights over creative work and may deny requests that significantly alter the original design or strategy.
7. Liability & Indemnity
7.1 Limitation of Liability
Crealiti Studios will not be liable for:
Any losses, damages, or delays resulting from unforeseen circumstances, third-party actions, or platform issues.
Any errors or misuse of our deliverables after handover (e.g., incorrect website edits made by the client).
Any third-party claims related to content provided by the client (e.g., copyright issues).
7.2 Indemnification
The client agrees to indemnify and hold harmless Crealiti Studios from any claims, damages, or losses resulting from the use of our services or deliverables.
7.3 Disclaimer
Marketing results may vary depending on factors beyond our control, including market conditions, ad budgets, platform algorithm changes, and industry competition.
8. Force Majeure
Crealiti Studios will not be liable for delays or failures due to circumstances beyond our control, including but not limited to:
Natural disasters
Power failures
Internet outages
Platform downtimes (e.g., Meta Ads, LinkedIn Ads)
Illness or personal emergencies
If a project is disrupted, we will work with the client to reschedule or resolve the situation reasonably.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
Both parties agree to mediation first before pursuing legal action in the event of a dispute.
10. Changes to Terms
Crealiti Studios reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of any modifications.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at hello@crealitistudios.com.au